Our best endeavours

UK Mainland

We aim to deliver all orders received before 2 pm to be processed and despatched for arrival the next working day within UK Mainland Destinations, Orders received after 2 pm you will need to add one extra day.

Same Day Deliveries

If you have a vehicle off the road which needs a part on the same day, we can provide a quote for getting the urgent part to you via currier, all you need to do is request a same day delivery at "Go to Payment" and we will return you a cost and approximate time of delivery.

Non UK Mainland

For orders received for delivery to non UK Mainland Destinations or remote locations within the UK see Deliveries for a guide to the cost. The actual cost will be calculated at check out.

Tracking your delivery

We choose only recognised quality carriers which provide tracking facilities for larger parcels and the postal services for smaller packages and light weight items. We will text you to let you know when your order has been despatched and when you are likely to receive your goods.

Delivery Charges

Final delivery charges are calculated when choosing the option, "Go to Payment" and are dependent on the destination and, or, the number of items ordered see Deliveries.

Special Instructions

Should you require your goods to be left in a specific location within your delivery address or left with a named person, you must say so in the box called "Special Instructions" when choosing the "Final Payment" option. You must also leave a signed note (confirming you're Special Instructions) at the location which the delivery driver can collect. In the case of a named person, you will need to include a special word in the "Special Instructions" box which must be communicated to the named person who will need to confirm the word with the delivery person.

Back Orders

Where the product is marked "Available to Order" you may place an order and at the option "Go to Payment" mark the "Special Instructions" box, Supply when available (SWA) we will then advise you the availability of the goods and when you are likely to receive them. Should your goods not become available within the agreed delivery time, we will refund the cost of the goods immediately, or agree a new delivery time.

Card Payments

For security reasons we are required to make deliveries to the card holder address, however where you are known to us or have a history of regular payments, we may deliver to a recognised business address other than that of the card holder.

Credit Account Facilities

For regular customers which have a minimum of 3 months trading history, we operate a strictly 30 day credit account facility, should you wish to be considered for this option, please e-mail your request through the web site enquiry screen or alternatively call our main line number at which point one of our skilled operators will take your enquiry.

Quality Service

Your goods should be received on time and in good condition, should this not be the case, then you have the option to sign for the goods as "received damaged" or in an extreme case, refuse to accept the delivery, either way we recommend that you take a camera snap shot (a mobile phone image is acceptable) of the goods and call or e-mail us immediately and we will endeavour to resolve the issue without delay, if this is not practicable due to unforeseen circumstances, then we will let you know what solution we will put in place and an approximate time it will take to resolve the issue.

Goods lost in transit

Should you not receive your goods in the specified time, you must contact us as soon as the delivery time has elapsed and report the non arrival of your delivery, we will then subsequently contact the carriers or postal services and endeavour to resolve the situation as quickly as possible uniting you with your goods, however this process can take some time and could involve a potential claim against the carrier or postal service. In the circumstances and while our claim is being processed, you have the option to re-order and make a payment for the replacement goods which we will refund once our claim has been met by the carrier or postal services. We do not make refunds more than once for the same items associated with the same claim.

Deliveries in general

We use Royal Mail's first class post service or air mail service for small packages, and UPS for most of our domestic and the majority of our overseas parcels. Larger domestic orders are sent via Night Freight, and for customers in Europe we may use DPD (as an alternative to UPS) for a cost effective, economy delivery service by road.

Prices for shipping (including packaging and handling), are calculated when choosing the option "Go to Payment" but for a guide see below:

Shipping charges for export of oversize parcels outside the UK Mainland may not be accurately displayed by our web site. Please also see below for further details.

United Kingdom

We utilise Royal Mail's first class post service or UPS Standard Service, depending upon size, weight and urgency. Larger domestic orders are sent via Night Freight or Pallet Line.

We aim to despatch all UK orders within 24hrs, subject to stock availability and payment being received. Orders containing items which are advertised as "available to order" take longer, depending on stock availability from our suppliers.

The majority of UK orders are delivered within 1-3 working days. Certain off-shore, remote, Scottish Highland and Northern Ireland destinations may take longer. Bulky and very heavy items may also take longer. If you require your parts urgently, or it is a VOR situation, we provide a same day delivery to a UK Mainland destination subject to availability and a non remote destination. You can also choose to have your order sent to an alternative work address or a recognised business address. A nominated delivery day option is also available. All orders sent by carrier or Royal Mail Special Delivery will require a signature on delivery. We will send you an order tracking number at the point of despatch. Order tracking is not available for Royal Mail first class post deliveries, so please wait a full 3-5 working days for your order to arrive.

Shipping charges (including packaging & handling) are calculated on the weight of the consignment and the desired shipping method.

The following is a guide to our shipping charges and delivery times.

Service	Transit Times	Price ex VAT
Royal Mail First Class Post	Usually 1 - 3 working days	From £2.95
Royal Mail Special Delivery	Next working day from despatch	From £6.50
Standard Carrier Delivery	Usually 2 - 3 working days	From £7.95 *Special Currently @ £5.99
Next Day Express Carrier	Next working day from despatch	From £12.95
Pre-12 Carrier Delivery	Before 12 o'clock the following day	From £18.95
Nominated Day Delivery	Any week day of your choice (minimum 48hr)	From £12.95
Saturday Delivery	Before 2pm Saturday	From £19.95
Collection from our branch locations	Open weekdays 08:30 - 17:30 Saturday 08:30 - 13:00	FREE
Same-Day	Location restrictions apply	Hereford 01432 350 465 Leominster 01568 600399

All above Prices exclude VAT

Additional Delivery Charges

Supplements apply to out of area rural destinations including Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands. Please enquire for shipping to BFPO addresses. Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Certain large or bulky items may incur an additional packing charge. Please note that the delivery driver may need assistance to unload large and, or, heavy items - Please advise if special delivery arrangements are required.

EU Countries

We utilise Royal Mail Air Mail or UPS Road, Air Express and Express Saver services, and in addition DPD road service (as an alternative to UPS) for an economy parcel delivery service by road to most European destinations at a low, fixed price box rate (DPD has one fixed price up to 31.5Kg, not exceeding 175cm length and 300cm girth i.e. length cm + 2 x width cm + 2 x height cm). This allows for extra parts to be delivered within the same consignment. Larger European orders are sent by air or road freight by alternate carriers, depending upon destination and speed of service required.

We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as "available to order" will take longer depending on stock availability from our suppliers. To keep delivery charges to a minimum, we may hold orders until all stock is available to ship as one consignment.

Delivery times will be dependent on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. If you require your parts urgently, an Express option is available. A Next Day service is available for very urgent orders to certain European locations. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to a recognised business location. We will send you an order tracking number at the point of despatch. Order tracking is not available for Air Mail deliveries.

Shipping charges (including packaging & handling) are based on weight and volume.

Our web site automatically calculates the shipping charge based only on the weight of the goods.

For orders that include oversize, large and, or, bulky parts, an additional packing and delivery charge may be incurred, we will contact you should extra charges apply and seek your approval before despatching your goods. This is because the charge is calculated on physical weight, rather than volumetric weight which cannot be calculated until the order is packed, measured and weighed.

The following is a guide to our delivery charges and delivery times for EU destinations.

STANDARD Delivery via DPD Up to 3 1.5kg Box		EXPRESS Delivery via UPS Express Saver Based on Weight / Size
Destination	Price exc VAT	Delivery Time	Price From 1kg excl VAT	Delivery Time
Austria	£16.00	3 days	£28.57	1 day
Belgium	£14.50	2 days	£26.07	1 day
Bulgaria	£38.50	4-6 days	£31.45	2-3 day
Croatia	UPS Only	UPS Only	£45.69	2-3 day
Czech Republic	£19.50	3-4 days	£31.08	1-2 day
Denmark	£16.00	3 days	£28.57	1 day
Estonia	£23.00	4-5 days	£31.45	1-2 day
Finland	£23.00	4-5 days	£28.57	1-2 day
France	£14.50  (Chronopost / Exapaq)	2 days	£26.45	1 day
Germany	£14.50	2 days	£26.45	1 day
Greece	UPS Only	UPS Only	£28.57	1-2 day
Hungary	£23.00	4-6 days	£31.08	2-3 day
Iceland	UPS Only	UPS Only	£45.69	2-3 day
Italy	£19.50 (BRT Corriere Espresso)	3-4 days	£28.57	1 day
Latvia	£38.50	4-6 days	£31.45	2-3 day
Lithuania	£38.50	4-6 days	£31.45	2-3 day
Luxembourg	£14.50	2 days	£26.07	1 day
Netherlands	£14.50	2 days	£26.07	1 day
Norway	UPS Only	UPS Only	£44.41	1-2 day
Poland	£23.00	4-5 days	£31.08	1-2 day
Portugal*	£23.00 (Chronopost)	4-5 days	£28.57	1-2 day
Republic of Ireland	£14.50	2 days	£26.07	1 day
Romania	£38.50	4-6 days	£31.45	2-3 day
Russia	Enquire	Enquire	Enquire	Enquire
Slovak Republic	£19.50	3-4 days	£31.08	1-2 day
Slovenia	£23.00	4-5 days	£31.08	1-2 day
Spain**	£19.50 (Seur)	3-4 days	£28.57	1 day
Sweden	£23.00	4-5 days	£28.57	1-2 day
Switzerland	UPS Only	UPS Only	£44.41	1-2 day

* Excludes Madeira and the Azores, ** Excludes Balearic and Canary Islands

All above Prices exclude VAT.

Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Air Mail service and will usually arrive within 5-15 days depending on location. Large and bulky or heavy items and orders, will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.

VAT at the ruling UK rate will be applied to the order if shipped within the EU. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals.Please enquire for shipping to BFPO addresses. Orders cannot be sent to American Forces Post Offices (APO's).

Worldwide (Non EU Countries)

We utilise Royal Mail Air Mail or UPS Air Express, Express Saver and Expedited services. Larger overseas orders are sent by air or sea freight by alternate carriers, depending upon destination and speed of service required.

We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as "available to order", or are temporarily out of stock will take longer depending on stock availability from our suppliers. To keep shipping charges as low as possible, we may hold orders until all stock is available to ship as one consignment.

Delivery times will be dependent on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to a recognised business location. We will send you an order tracking number at the point of despatch. Order tracking is not available for Air Mail deliveries.

Shipping charges (including packaging & handling) are based on weight and volume.

Our web site automatically calculates the shipping charge based only on the weight of the goods.
For orders that include oversize, large and, or, bulky parts, an additional packing and delivery charge may be incurred, we will contact you should extra charges apply and seek your approval before despatching your goods. This is because the charge is calculated on physical weight, rather than volumetric weight. This cannot be calculated until the order is packed, measured and weighed.

The following is a guide to our shipping charges and transit times for Worldwide (Non UK/EU) destinations.

Area	UPS Express Saver Transit Time	Prices From 1kg
Africa / Middle east	2-5 days	From £32.06
Asia	2-5 days	From £32.06
Australia	2-5 days	From £32.06
Canada	2 days	From £27.37
New Zealand	2-5 days	From £39.92
North America	2 days	From £27.37
South and Central America	3-4 days	From £59.37

Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Airmail service and will usually arrive within 5-15 days depending on location.

Large and bulky or heavy items and orders will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.

We do not charge VAT on orders despatched directly outside the EU however, any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you, usually at the time of delivery by the Carrier. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals. Please enquire for shipping to BFPO addresses. Orders cannot be sent to American Forces Post Offices (APO's).